Business Implications
How much can server performance effect an organisation?
Take for example an event as simple as a hard drive failure inside one of a pair of network load-balanced front-end Exchange servers. The Exchange service itself can continue to run as normal through the second server unnoticed by all users. Until, that is, a second hard drive fails in this server. This secondary and somewhat small event immediately removes the whole Exchange service from the organisation for a prolonged period, impacting the whole business.
For most businesses, large or small, server issues can have a devastating impact. How can your organisation gain the proactive analysis insight it needs to ensure server issues-no matter how small they may be-do not impact negatively on your business?
MTI Insight Services
MTI Care is one of the main pillars of the MTI Insight Services brand.MTI Insight consists of four pillars :
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Project Services
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Managed Services
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Cloud Based Services
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MTI Care
MTI Care is available in three services levels – Analyse, Manage and Complete. “Analyse” delivers a alerting, analysis, monitoring and reporting services. “Manage” offers the same as “Analyse” but including remote management. “Complete” is the same as “Manage” including an onsite responsibility.
MTI Care for Servers
MTI has the expertise and tools available to quickly implement analysis services to help optimise server, associated infrastructure, applications and virtualisation environments and requirements.
MTI’s vital server analysis provides your organisation a service that allows you to react quickly, troubleshoot— and fix — server related issues. You will be able to gain the proactive insights needed to spot trends and address issues—before they hurt the business.
Benefits
Comprehensive Server Monitoring
MTI analyses 100's of server health checkpoints, including:
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Availability, uptime
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CPU, memory, disk
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Processes, services, jobs, NLMs
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Event and application logs
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Message queues and screens
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Your company can enjoy the benefits of server analysis—without creating any distraction from your organisations core responsibilities. With no training, product procurement or installation to worry about your staff can remain focused.
By providing proactive analysis, MTI can help your business prevent downtime and boost business performance.
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Maximise your current server investments
Get the visibility you need to understand performance trends, reduce over-provisioning, and fully leverage your existing server resources.
Longer term, MTI can help quickly adapt our services as your server infrastructure objectives change. Whether you have newly deployed servers, new custom-developed server configurations, or are rolling out a new virtualisation initiative, we can ensure your analysis need/capabilities keep pace.
Care and Protection
With MTI, organisations can not only deliver the extensive analysis coverage, but ensure these analysis efforts deliver the timely insights you need. Our comprehensive offerings feature…
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SLA-based analysis and compliance reporting. We can map server performance data into SLA definitions, track against these metrics, and present this information via intuitive SLA compliance reports.
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Alert escalation and flexible notification options. We can configure alerts to be automatically generated based on a broad range of criteria, and deliver alerts whenever thresholds are breached. We can have these alerts delivered to our staff, your team, or both—with complete granularity as to who receives which types of alerts and when.
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Historical performance reporting. We can provide long-term archival and reporting of server performance data. This level of visibility is essential for proactive capacity planning, load balancing, and pre-emptive problem resolution.
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Report generation. We can have a broad range of standard reports available for you in minutes.
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We offer analysis services for all server and operation system environments such as Email, Web, Database, Application and Virtual Servers.
Broad Server Platform Support
Our comprehensive analysis is available for the following server and operating system platforms:
MTI Expertise
MTI’s core expertise is based upon its manufacturing and customer services heritage and more than 20 years of experience in the storage and technology industry. Over this period, MTI’s staff have developed key Infrastructure Solutions and the ITIL-based operating procedures which are core to MTI’s business operation.
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